Frequently Asked Questions
Everything you need to know about our quirky collectibles and accessories.
How should I care for my Erstwilder resin jewelry?
To keep your treasures looking their best, avoid contact with perfumes, lotions, and water. Clean gently with a soft, dry microfiber cloth and store in your original gift box away from direct sunlight.
What is your return policy?
We offer a 30-day return policy for any items in original, unworn condition with their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you ship internationally?
Yes, we ship our colorful creations worldwide! Shipping costs and delivery times vary by destination, and any applicable customs duties or taxes are the responsibility of the customer.
Are your products handmade?
Each Erstwilder piece is designed in Melbourne and carefully assembled by hand. Because of this artisanal process, minor variations in resin pattern and color may occur, making every piece unique.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna for eligible regions.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey to your door.